Privacy Policy

This policy explains what information Engraving.LA (S S V S Innovations LLC, 2602 San Gabriel Blvd, Unit C, Rosemead, CA 91770) collects through engraving.la, how we use it and the choices you have.

What we collect

• Quote requests. When you send the quote form, we receive your name, company, email, phone number if you give it, the details of your project and any file you upload. To prevent spam, we also record the date, the page you sent it from, your IP address and your browser type.
• Messages. If you email us, call, text or use the chat on this site, we receive what you send us. Chat conversations are recorded and stored by our chat provider, Crisp, so that we can read and answer them.
• Usage and advertising data. We use Google Tag Manager, Google Analytics and Google Ads. They use cookies and similar technologies to record the pages you view, the device and browser you use, your approximate location and how you reached the site. Google Ads also uses them to measure our ads and to show our ads to people who have visited this site before (remarketing).

How we use it

We use your information to answer your request, prepare quotes and mockups, carry out orders, keep the site secure, understand how the site is used, and measure and improve our advertising. We don’t sell your personal information.

Who else receives it

• Hostinger hosts the site and stores copies of quote requests.
• Google delivers quote requests to our email (Google Workspace) and processes usage and advertising data (Google Analytics and Google Ads) and serves the site’s fonts (Google Fonts). Google may also use this data as described in How Google uses information from sites that use its services.
• Crisp provides the chat on this site.

We may also disclose information when the law requires it or to protect our rights.

Tracking across sites

Google may collect information about your online activity over time and across different websites, including this one, through the cookies described above.

Do Not Track and Global Privacy Control

There is no common standard for browser “Do Not Track” signals, so this site doesn’t respond to them. If your browser sends a Global Privacy Control signal, we turn off Google’s advertising cookies and ad personalization for your visit.

Your choices

• You can ask us to show you, correct or delete the personal information we hold about you by emailing info@engraving.la.
• You can turn off personalized ads from Google in My Ad Center and opt out of Google Analytics with Google’s browser add-on.
• You can block or delete cookies in your browser settings. The site works without them, though the chat may not.

How long we keep it

We keep quote requests and project files for as long as we need them to work with you and to meet our legal and accounting obligations, then delete them.

Security

The site uses an encrypted connection (HTTPS), and access to quote requests is limited to our team and the providers above. No method of sending or storing information is completely secure, so we can’t guarantee absolute security.

Children

This site is for businesses. It isn’t directed to children under 16, and we don’t knowingly collect their personal information.

Changes to this policy

If we change this policy, we’ll post the new version on this page and update the date at the top.

Contact

Questions about this policy or your information: info@engraving.la, +1 (530) 682-2980, or by mail at the address above.